one69 Casino & Sportsbook Data Care

This page describes what we collect when you use one69 and how we keep that data protected. We take your privacy seriously and comply with applicable data protection laws in the jurisdictions where we operate. Our commitment is to be transparent about what personal information we gather, why we gather it, and how long we retain it.

When you register an account, verify your identity, deposit funds, or place wagers on one69, we collect personal data necessary to deliver our service. This includes your name, national ID number, email address, phone number, and payment details. We also collect behavioral data: your betting history, session logs, and account activity. All data is encrypted and stored on secure servers.

We do not sell your data to third parties for marketing purposes. We share data only with payment processors, banks, and legal authorities as required. If you have questions about our data practices, contact our support team via in-app chat or email.

What Data We Collect on one69

We collect two categories of data: personal information and activity data. Personal information includes your legal name, date of birth, national ID number (KTP), phone number, and email address. We require this data during account registration and identity verification to comply with anti-money-laundering and know-your-customer regulations.

We also collect proof of address (utility bill, bank statement, or rental agreement) to verify your residential location. This helps us confirm that you are accessing one69 from a jurisdiction where our services are available. We retain copies of all verification documents in your account file.

Activity data includes your betting history, game selections, wager amounts, settlement records, and session timestamps. We collect this data automatically whenever you log in, place a bet, or withdraw funds. We use activity data to calculate your tier rank, track weekly cashback eligibility, and identify unusual account behavior that might indicate fraud or unauthorized access.

We also collect technical data: your device type, operating system, internet protocol (IP) address, and browser cookies. This helps us diagnose technical issues, prevent unauthorized access, and optimize platform performance. We retain technical logs for up to 90 days unless a security investigation requires longer storage.

Personal information: Name, ID number, address, phone, email — collected during registration and verification.
Activity data: Betting history, wagers, settlements, tier rank — collected during gameplay on one69.
Technical data: IP address, device type, cookies — collected to secure your account and diagnose technical issues.
Payment information: Bank account or e-wallet details — processed by our payment processors, not stored by one69.

How We Use Your Data on one69

We use your personal information to create and maintain your one69 account, verify your identity, process deposits and withdrawals, and settle wagers. We are required by law to collect and verify this data; we cannot provide our service without it.

We use activity data to track your tier rank, calculate weekly cashback, and identify eligible referral bonuses. We also use it to monitor account security: if we detect unusual betting patterns or attempted unauthorized access, we flag your account and may contact you to confirm activity. This protects both your funds and our platform.

We use technical data to optimize one69's performance, diagnose connectivity issues, and prevent fraud. For instance, if we detect multiple login attempts from different locations within minutes, we may require re-authentication to confirm account ownership.

We do not use your data for targeted marketing or profiling. We may send you emails about account events (deposit confirmation, tier advancement, promotion eligibility) or offer seasonal bonuses aligned with events like Liga 1 matches or Idul Fitri. You can opt out of promotional emails by updating your notification preferences in your account settings.

Third-Party Data Processors and one69 Operations

We share your data with third-party service providers only as necessary to deliver one69 services. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), hosting providers, and email services. We require all third parties to maintain strict confidentiality agreements and use your data only for the purposes we specify.

Our servers may be located outside Indonesia. Your data may transit through multiple jurisdictions during processing. We encrypt all data in transit and at rest to protect it regardless of location. We do not transfer data to countries with weaker data protection laws.

We may disclose your data to legal authorities, law enforcement, or regulators if required by court order or applicable law. We will not voluntarily share your account information with third parties without your explicit consent, except where legal obligation compels us.

On one69, your data is your own. We protect it, we do not sell it, and we share it only where the law requires.

one69 Privacy Team

Your Rights Regarding one69 Data

You have the right to access, correct, and request deletion of your personal data held by one69. To exercise these rights, contact our support team via in-app chat or email. We will respond to your request within 30 days.

You have the right to object to certain uses of your data — for instance, receiving promotional emails. You can update your notification preferences in your account settings or request data processing restrictions via email.

You have the right to data portability: we can provide your account history and personal information in a portable format (e.g., CSV) upon request. You also have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

If you close your one69 account, we retain your personal data for seven years as required by anti-money-laundering regulations. After that period, we securely delete your records. Activity data (betting history, session logs) may be retained longer for legal and compliance purposes, but it is separated from your personal information and not used for any other purpose.

Cookies and Tracking on one69

We use cookies to enhance your experience on one69. Essential cookies remember your login status and session information so you remain authenticated while browsing. Preference cookies store your language selection and account settings. Analytics cookies help us understand how users interact with one69, which allows us to improve our platform.

We do not use cookies for targeted advertising. You can control cookie settings in your browser or disable cookies entirely; however, some one69 features may not function properly without them. We do not respond to browser "Do Not Track" signals, as they lack industry standardization.

Third-party services (payment processors, email providers) may set their own cookies when you interact with their services through one69. We are not responsible for their cookie practices; we encourage you to review their privacy policies.

How Long We Keep Your Data on one69

We retain personal information for as long as your one69 account is active. If you close your account, we retain your data for seven years as required by financial regulations. Activity data (betting history, wagers, settlements) is retained for seven years for regulatory compliance and dispute resolution.

Technical logs (IP address, login attempts, device information) are retained for up to 90 days unless a security investigation requires longer retention. Payment information is not stored by one69; it is processed directly by our payment partners and subject to their retention policies.

If we are notified of a security breach involving your data, we will notify you within 72 hours and detail the remediation steps we have taken. We maintain cyber liability insurance and conduct annual security audits to protect your information.

Contact Us About Your one69 Privacy

If you have questions about our privacy practices, how we handle your data, or if you wish to exercise your data rights, contact our support team:

In-app chat: available 24 hours, English and Bahasa Indonesia
Email: send a data privacy inquiry to our support address
Account dashboard: update notification preferences and view your data access request status

Our privacy team typically responds to data subject requests within 30 days. If your request is complex or requires investigation, we may request an extension of up to 60 days.

This privacy policy is effective as of the date posted on one69. We may update this policy to reflect changes in our data practices or legal obligations. We will notify you of material changes via email or in-app notification. Your continued use of one69 after policy updates constitutes acceptance of the revised terms.